Payment Terms

At NeeFox®, we strive to maintain a clear and transparent payment structure for all our services. Below are the terms governing payments for our digital marketing services:

1. Payment Schedule:
   • All invoices must be settled within 14 days of issuance unless a different arrangement is agreed upon in writing.
   • For projects valued over $5,000, a 50% deposit is required before project commencement, with the remaining balance due upon project completion or as outlined in the agreed-upon milestone plan.
2. Payment Methods:
   • Payments can be made via bank transfer, credit card, or digital payment platforms as approved by NeeFox®.
3. Late Payments:
   • Payments not received by the due date will incur a 1.5% monthly late fee or the maximum interest rate permitted by law.
4. Refund Policy:
   • Payments made for completed milestones or delivered services are non-refundable.
   • If a project is canceled before work has commenced, NeeFox® may issue a partial refund, excluding administrative costs incurred during onboarding.

Non-Disclosure Agreement (NDA)

At NeeFox®, we understand the importance of confidentiality and are committed to protecting your sensitive business information. Our NDA policy ensures:

1. Definition of Confidential Information:
   • All shared documents, data, marketing strategies, designs, and proprietary business information will be treated as confidential and will not be disclosed to third parties without prior consent.
2. Exclusions:
   • Information that is publicly available, already known by NeeFox®, or independently developed without access to the disclosed materials is not covered by the NDA.
3. Duration of Confidentiality:
   • NeeFox® agrees to maintain the confidentiality of shared information during the engagement period and for two (2) years following the completion of services.
4. Breach of Agreement:
   • In case of a breach of this agreement, NeeFox® will work to resolve the issue promptly. Legal action may be pursued if necessary to protect client interests.

Privacy Policy

NeeFox® is committed to safeguarding the privacy of our clients and website visitors. Below is our approach to handling personal and business data:

1. Data Collection:
   • We collect client information such as name, email address, business details, and payment information to provide our services efficiently.
2. Use of Information:
   • Data is used strictly for service delivery, billing, and communication. We do not sell or share client information with third parties without prior consent.
3. Data Security:
   • NeeFox® employs industry-standard encryption and security measures to protect your data from unauthorized access.
4. Client Rights:
   • Clients have the right to access, update, or request deletion of their personal data at any time. Requests can be sent to hello@neefox.com

Cookie Policy

To enhance user experience and improve our website’s performance, NeeFox® uses cookies. Here’s an outline of our cookie usage:

1. What Are Cookies?
   • Cookies are small data files stored on your device when you visit our website.
2. Types of Cookies We Use:
   • Essential Cookies: Required for the website’s core functionality.
   • Analytical Cookies: Help us understand user behavior and improve site performance.
   • Marketing Cookies: Used to deliver tailored advertisements and content.
3. Managing Cookies:
   • You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the website’s functionality.
4. Third-Party Cookies:
   • We may use third-party services (e.g., Google Analytics) that set cookies to track user behavior.

Working Hours

At NeeFox®, we are committed to timely communication and delivery of services. Our standard working hours are as follows:

1. Regular Hours:
   • Monday to Friday: 9:00 AM – 6:00 PM (your local timezone).
2. Support Availability:
   • Email support is available during working hours. Responses to inquiries are typically provided within 24-48 hours.
3. Weekend and Holiday Policies:
   • NeeFox® is closed on weekends and public holidays. Urgent support outside of standard hours may be available by prior arrangement and could incur additional charges.

Emailing Important News

At NeeFox®, we prioritize keeping our clients informed about critical updates and company announcements. Here’s how we manage communication:

1. Types of Emails:
   • We may email you about service updates, billing reminders, new feature launches, or other important changes.
2. Frequency:
   • We limit our communication to essential updates only and avoid spamming our clients.
3. Opting Out:
   • Clients can unsubscribe from non-critical emails at any time via the “Unsubscribe” link in our emails. However, critical updates related to ongoing projects will still be sent.
4. Security:
   • NeeFox® ensures that all emails containing sensitive information are encrypted or sent securely.